Last updated: 1/15/2026

1. Information We Collect

We collect information solely to provide and improve our Service. This includes:

Account Information: Name, email, business details, and billing contact info provided during registration.
Voice Data: Text transcripts of calls handled by the Service. We process audio in real-time but do not retain raw audio recordings long-term.
Usage Data: Call logs, duration, timestamps, interaction history, and analytics.
Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information & AI Processing

We use your information to operate the Service, process payments, and improve AI performance.

AI Processing: Voice data is processed by third-party AI providers (such as Large Language Model providers) to generate real-time responses. We utilize enterprise-grade configurations where available to minimize data retention and ensure your proprietary data is not used for model training without consent.

Data Exclusion (No Medical/Legal): As per our Terms of Service, we do not knowingly collect or process Protected Health Information (PHI) or Attorney-Client Privileged communications. Do not use this Service for such data.

Service Improvement: We may use de-identified or aggregated data to analyze service performance and improve our algorithms.

3. Data Sharing & Subprocessors

We share data with trusted third-party service providers solely to deliver the Service:

Telephony Providers: To connect and route calls.
AI Providers: To transcribe audio/text and generate responses.
Payment Processors: To process secure transactions (PCI DSS Compliant).
Cloud Infrastructure: To host our servers and database.

We ensure all subprocessors adhere to strict security and privacy standards and data protection agreements (DPAs).

4. International Data Transfers (US & Canada)

Vircept operates globally. Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Specifically, data is processed in the United States. By using the Service, Canadian (PIPEDA) and International users consent to this transfer and processing in the US.

5. Data Retention

We retain your data only for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time. When you delete your account, we delete your personal information from our active databases, subject to legitimate business or legal retention requirements (e.g., tax records).

6. Data Security

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. This includes encryption of sensitive data (such as payment tokens) at rest and in transit. However, no method of transmission over the Internet is 100% secure.

7. Regional Privacy Rights

7.1 United States (CCPA/CPRA)

Residents of California and other states with similar privacy laws have the right to request access to, deletion of, or correction of their personal data. We do not “sell” your personal information as defined by CCPA. To exercise these rights, please contact us.

7.2 Canada (PIPEDA/Quebec Law 25)

Canadian residents have the right to access their personal information held by us and to challenge its accuracy and completeness. We comply with the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding the collection, use, and disclosure of personal information. We have designated a privacy officer to oversee compliance.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
info@badirsoftware.com